The Challenge

Awareness. Awareness. Awareness.

Awareness for AAA insurance—especially home insurance—was low, even among AAA members. AAA needed to get the attention of both current and new customers, but it’s difficult to stand out when every insurance commercial is about bundling—and other insurers have massive advertising budgets. Taking a newly developed position—“AAA is the insurer that’s serious about protecting its members, offering serious coverage and serious savings,”—we took to our research on which mediums would be best to target the right person at the right time and place.

The Insight

In times of crises, AAA is a name people trust.

With an insurance crisis in Florida due to increased weather-related losses, rising premiums and insurers fleeing the state, Floridians were desperate to find an insurance brand who they could trust would be there when things went wrong. For years, AAA has been one of America’s most trusted brands based on member benefits, like Roadside Assistance. We now needed to translate that brand value into insurance. Concept testing showed that members and non-members were pleasantly surprised by the lighter tone of the campaign from a brand they perceived as a bit boring. 

AAA two people in a golf cart.

The Work

Full Funnel Campaign

Implementing a consistent, impactful message across multiple touch points was critical for AAA – helping them both get noticed while competing against bigger spending brands and stand apart from the smaller discount companies.

  • Spot and Connected TV across 4 Florida DMAs
  • Terrestrial and streaming 30-second radio commercials with live read tie-ins 
  • 45 OOH billboards with geo-fenced retargeting 
  • Display and social advertising 
  • Emails 
  • Paid search advertising 
  • Campaign landing page 
  • Agent and in-branch collateral 
  • AAA Living magazine covers 
AAA Jogger 5
AAA Billboard
Cover of AAA Living Magazine

The Results

The “Seriously” campaign launched in Florida in October 2021. After three months, the results were so positive that AAA is now planning to bring a similar strategy to 14 more states.

Dropping Some Data: Year One Numbers


above planned revenue for AAA Florida's insurance by end of year


increase in awareness for AAA among non-members through the span of the campaign—substantially more than the competition


increase in website visits


increase in contact center and field leads in November/December—a period when leads typically drop for insurance companies


increase in quote starts


point gain in shopping consideration by non-members—by far the largest of the 10 companies tracked


point gain in awareness for home and auto products among non-members—far more than the other nine major competitors tracked


increase in inbound marketing calls

Film crew working on set of AAA
People working on the set of AAA commercial